Summit + CityMD app FAQs

No, to use the Summit + CityMD app you’ll need to create a new account instead of logging in with your CityMD app or Patient Portal credentials. When you open our mobile app just follow these steps:

Tap the “Sign up/Log in” button.

Tap the link “Sign up now,” which appears at the bottom of the screen.

Follow the prompts to create your account.

Lab results are available in our mobile app for patients 18 and over. Go to the “My health” tab and select “Results.” Click on the test name/date from the list. To download and share, click on the icon in the top right corner of the screen or click on the “Download & share” button below the result.

If you do not see your results, they may not be available yet. CityMD patients may also call Aftercare at 855-624-8963 and Summit Health patients may call their provider’s office to obtain results. If you are unsure of your provider’s office number, you can contact the call center at 908-273-4300 and they will direct you.

When you schedule an appointment, we’ll ask for your insurance information and then show you providers who accept your insurance plan. We’ll also verify your insurance information and eligibility before your appointment. We accept most insurance plans.

You’ll be prompted to add your insurance information when you schedule an appointment or request virtual urgent care.

Your insurance plan determines your copay. Check with your insurance provider for your specific copay rates.

If you have questions about your Summit Health bill, call 908-790-6500 or email us at billing@summithealth.com. If you have CityMD billing or insurance questions, call 516-783-4600.

When you schedule an appointment, we’ll ask for your insurance information and then show you providers who accept your insurance plan.

Yes, if you make a virtual care appointment with your primary or specialty care provider, you may have a virtual visit on our mobile app. To join a scheduled visit with a provider, go to “Upcoming Visits” on the Home tab to launch the visit. For virtual urgent care, select “Get virtual urgent care” from the home tab, and follow the prompts to start a visit immediately with a provider.

Your upcoming appointments are listed on the Home tab—select the appointment you’d like to cancel from that list. Select “Cancel this appointment” on the next page and verify your cancellation when prompted. To reschedule an appointment, follow the cancellation instructions above before booking a new appointment.

No worries—just make a new appointment if this happens. If your appointment date and/or time are no longer available, choose another time that’s convenient for you.

You can use the Summit scheduler or your patient portal to set up an appointment.

Yes. We offer convenient COVID-19 testing at our clinics and all our CityMD locations. Please visit https://www.citymd.com/news/covid-19-testing-update for additional information.

Yes, if you make a virtual care appointment with your primary or specialty care provider, or if you need on-demand virtual urgent care, you may have a virtual visit on our mobile app.

For the best virtual urgent care experience, access our services through the mobile app or from a desktop computer.

To join a scheduled virtual visit with a provider, go to “Upcoming Visits” on the Home tab to launch the visit.

For virtual urgent care, select “Get virtual urgent care” from the Home tab, and follow the prompts to start a visit immediately with a provider.

Anyone 18 or older who creates an app account can access virtual care. Patients under 18 are eligible for virtual care if their caregiver has created an account and used the “Caregiver access” feature to add that child to their account. Patients and guests without an account cannot receive virtual care in the app.

Yes, they can join your virtual urgent care visit, but only as a guest and not to receive care themselves. Once you join the virtual urgent care visit you’ll be able to invite guests by providing their email address, and they’ll be sent a link to join. 

You’ll need a tablet or mobile device with a good internet connection, camera and microphone. We also encourage testing your setup in advance of your virtual visit.

We don’t want to keep you waiting, so you can request to receive a text message when your provider joins your virtual visit.

Prior to your visit, you’ll be asked to provide a phone number in case this happens. If you get disconnected, you’ll be prompted to reconnect. If you’re unable to reconnect, we’ll call the phone number you provided.   

Yes, our providers can write a prescription in accordance with federal and state laws and when medically appropriate. As with an in-person visit, the prescription will be sent to your preferred pharmacy. 

You can use this service 24/7, 365 days a year. 

You’ll receive care from a Summit Health board-certified physician, licensed nurse practitioner or physician assistant. You’ll also have the option of selecting a non-Summit Health provider if a Summit Health provider is not available. 

Your insurance plan determines your copay. Check with your insurance provider for specific copay rates. You’ll be prompted to provide your insurance information prior to your visit. We’ll verify your insurance and let you know how much you owe, if anything, prior to the start of your visit. 

If you do not see your insurance listed in our drop-down menu, please be prepared to pay for your virtual urgent care visit with a credit card. However, depending on your insurance plan, you may still be able to submit a claim to your insurance and be reimbursed for this service. Please check with your insurance carrier. We also accept all Flexible Spending Account (FSA) and Health Spending Account (HSA) cards.

Anywhere in the United States. Provide your location, and we’ll connect you with a provider that is credentialed in the state you’re in at the time of your visit. Due to regulations, you must see a provider credentialed in your state.

Our Aftercare team will ensure you have information for any follow-up care needed after your virtual urgent care visit, or if you need to be seen in person immediately. If you have questions about follow-up care, please contact our Aftercare team at 855-624-8963.

Yes. If you need language or ASL interpreter services, please call Aftercare at 855-624-8963. 

No, to use our mobile app you’ll need to create a new account instead of logging in with your CityMD app or patient portal credentials. When you open the Summit + CityMD app just follow these steps:

Tap the “Sign up/Log in” button.

Tap the link “Sign up now,” which appears at the bottom of the screen.

Follow the prompts to create your account.

You must be 18 years or older to create an account on our mobile app.

Beginning June 2024, you will no longer be able to access other patients' health records in the Summit app. You can still access other patients' health records in your practice’s patient portal at https://www.summithealth.com/patient-portal. Note that if you and the other patient have not set up caregiver access on the portal before, you will need to authorize access.

We’re here to help—contact our support team at AppSupport@summithealth.com.

Select the “My account” tab and then “Account settings” to make these updates.

Select the “My Account” tab and then “Personal info” to view your personal information in the app. For your security, we limit some of the personal information you can update in the app. One of our team members will be happy to help you update restricted information at your next appointment. You can also feel free to contact our call center at 908-273-4300.

Due to laws protecting healthcare information, Summit + CityMD does not offer account deletion. If you are interested in disabling your Summit + CityMD app account so that your account is no longer active, please send us a message at appsupport@summithealth.com and our team will send you a confirmation once your app account has been disabled.

Select the “My health” tab to view your test results. 

Lab results are available in our mobile app for patients 18 and over.  Go to the “My health” tab and select “Results.” Click on the test name/date from the list. To download and share, click on the icon in the top right corner of the screen or click on the “Download & share” button below the result.

If you do not see your results, they may not be available yet. CityMD patients may also call Aftercare at 855-624-8963 and Summit Health patients may call their provider’s office to obtain results. If you are unsure of your provider’s office number, you can contact the call center at 908-273-4300 and they will direct you.

If you had a visit with a Summit Health primary or specialty care provider and have questions about your results, please call your provider’s office directly. If you are unsure of your provider’s office number, you can contact the call center at 908-273-4300 and they will direct you. If you had a visit at a CityMD, please call 844-824-8963 for questions about your results.

Yes! You may send messages to Summit providers you have seen in the past or are scheduled to see in the future from the Messages section of the app. If you would like to contact us about a visit at CityMD, please call 855-624-8963 with questions.

Unfortunately, we’re unable to process prescription requests in the app, unless during a virtual visit. Log in to the Summit Health Patient Portal or call your provider’s office to make prescription requests.

Yes. CityMD is part of the Summit Health network.

Yes. All of the providers working at CityMD are part of the Summit Health family.

No. Just walk in when you need us.

You’ll need a valid photo ID and insurance card, if you have insurance. When you visit, you'll complete a short registration form and then be seen by one of our providers.

You don’t need an appointment to visit a CityMD. Just walk in when you need us.

CityMD is a walk-in-only urgent care clinic. We don’t take appointments—just walk in when you need us.

Read our “Know Where to Go” guide to help you determine where to seek treatment, and if you are experiencing an emergency, please call 911.

Yes. Please visit https://www.citymd.com/news/covid-19-testing-update to learn more about COVID-19 testing offered at all our locations.

We take most Commercial, Managed Medicare, and Managed Medicaid insurance plans. To see a full list of insurance plans we accept, see our website. If you can't find your insurance on our list or have questions, call us at 844-824-8963 or give your local CityMD a call, and we'll provide coverage answers fast.